Privacy Policy

1. Controller and Contact Details

1.1 London City Minibus Hire is the controller of the personal data covered by this Privacy Policy.

1.2 Any privacy-related enquiries may be made using the listed contact details, including by email at [email protected].

2. Scope and Purpose of This Policy

2.1 This Privacy Policy applies to personal data collected through the website and in connection with bookings.

2.2 The website is used to provide information about services and to enable booking enquiries or bookings.

3. Personal Data Collected

3.1 Personal data is collected only when you make a booking or submit information connected to a booking.

3.2 The personal data collected may include your name, email address, phone number, pickup details, drop-off details, journey details, booking requirements, and any other booking-related information that you choose to provide.

3.3 No personal data is collected merely because you visit the website, except for limited technical data that may be processed through normal hosting or server operation.

4. How Personal Data Is Collected

4.1 Personal data is collected when you request a quote, make a booking, provide booking details or journey details, or agree to the Terms and Conditions during the booking process.

4.2 By submitting booking details and accepting the Terms and Conditions, you acknowledge that your personal data will be processed for the purposes stated in this Privacy Policy.

5. Use of Personal Data

5.1 Personal data is used only where necessary for legitimate business purposes connected with the booking.

5.2 Such uses may include processing and managing bookings, responding to enquiries, contacting you about bookings, passing necessary details to the relevant driver or operator, providing customer support, maintaining business and booking records, and complying with legal or regulatory duties.

5.3 Personal data is not used for unrelated marketing purposes unless you have separately agreed to such use.

6. Legal Bases for Processing

6.1 Processing of personal data may be necessary in order to take steps at your request before entering into a contract or for the performance of contractual obligations connected with a booking.

6.2 Processing may also be carried out on the basis of legitimate interests, including administering bookings, maintaining records, and operating the business, where those interests are not overridden by your rights.

6.3 Processing may also take place where it is required in order to comply with a legal obligation.

7. Sharing of Personal Data

7.1 Personal data is not sold.

7.2 Personal data is not shared with third parties except where sharing is needed for the booking or where disclosure is required by law.

7.3 Necessary booking details may be shared with the driver, operator, or transport provider responsible for carrying out the booking.

7.4 Personal data may also be shared with service providers that support website functions, email services, administration, or business operations, but only where such sharing is necessary and subject to appropriate safeguards.

8. Analytics and Tracking

8.1 Google Analytics is not used.

8.2 Third-party tracking tools for advertising or behavioural profiling are not used.

8.3 Personal data is not used to build marketing profiles or to track users across third-party websites.

9. Cookies and Similar Technologies

9.1 Only strictly necessary cookies or similar technologies may be used for the operation of the website.

9.2 Analytics cookies, advertising cookies, and third-party tracking cookies are not used.

9.3 If the use of cookies changes, this Privacy Policy will be updated accordingly.

10. Data Retention

10.1 Personal data is kept only for as long as is reasonably necessary for the purposes for which it was collected.

10.2 Retention may include keeping booking records and transaction records for administrative, legal, accounting, or dispute-resolution purposes.

10.3 When personal data is no longer needed, it will be deleted or anonymised where reasonable.

11. Data Security

11.1 Reasonable technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

11.2 However, absolute security cannot be guaranteed.

12. Your Rights

12.1 Depending on the law that applies, you may have rights to access your personal data, correct it, delete it, restrict its processing, object to its processing, or receive a copy of the personal data that you provided.

12.2 Any request to exercise these rights should be made using the listed contact details.

12.3 Proof of identity may be required before a response is provided to such a request.

13. Third-Party Websites

13.1 The website may contain links to third-party websites.

13.2 We are not responsible for the privacy practices or content of third-party websites, and their own privacy policies should be checked separately.

14. Changes to This Policy

14.1 This Privacy Policy may be updated from time to time.

14.2 Any updates will be posted on this page together with a revised “Last updated” date.

15. Further Enquiries

15.1 Any questions about this Privacy Policy or about the handling of personal data may be sent using the listed contact details, including by email at [email protected].